June 11 -  The coronavirus pandemic is creating exceptional operational and financial challenges for UK travel agents and tour operators, and we fully appreciate the concern this may be causing customers, particularly those who are waiting to find out about future or cancelled bookings.

ABTA Members are doing their best to manage arrangements for customers whose holiday bookings have been affected.

If your trip is not imminent your travel company may not be in touch with you right away. Travel companies will be managing bookings on a rolling basis by departure date, so please do be patient. They may not contact you until a few weeks before the planned departure date. Please visit the individual websites of ABTA’s Members to see how they will be communicating with their customers during this crisis.

ABTA recognises that travellers will have many questions at this time so we have set out a series of Frequently Asked Questions and answers on the current situation within the below sections, which are:

1. Cancellations and refunds
2. Current restrictions and future travel
3. Advice to customers who are abroad

 

Click here to see all FAQ

 

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