/ Playasol Hotels’ reputation reaches maximums

Seven Playasol Ibiza Hotels establishments receive the 'Certificate of Excellence' from TripAdvisor and add to the 'Tourism Quality Commitment' award

Supplier: PlayaSol Ibiza Hoteles
Location: IBIZA

The online reputation of Playasol Ibiza Hotels reaches maximums with an increase of 10% in recent years

• 45% of the portfolio of Playasol establishments has a score higher than 80 in the TrustYou tool, which gathers the opinions of more than 200 evaluation portals.

• Seven Playasol Ibiza Hotels establishments receive the ‘Certificate of Excellence’ from TripAdvisor and add to the ‘Tourism Quality Commitment’ award awarded to nine hotels of the company in March by SICTED.

Ibiza, August 23, 2018.- Playasol Ibiza Hotels, an Ibizan chain that has a portfolio of 35 establishments on the island and one in Mallorca, presents its highest score in online reputation in recent years with an increase, specifically, of 10 % in the last three years. The good results are the result of a combination of improvements that have been applied not only through reforms and direct investment, but also thanks to the strategy of the quality department and the professionalisation of the team. “We have high expectations in exceeding the total objectives of this 2018 season,” says

Ana Castillo, responsible for the area of ​​quality. “Reputation is marked by the opinions and evaluations of our clients, and we must aspire to excellence in order to continue growing in this field”. Among the aspects that highlight the customers of Playasol highlights “the location of our establishments, as well as the service and treatment of our staff,” adds Castillo. “The score obtained through the TrutYou tool collects opinions and comments from more than 200 websites; we analyse each one of them to apply direct improvements to the experience of our more than 350,000 clients that we serve annually. ”

Complementary certificates
Playasol Ibiza Hotels has received in seven hotels the ‘Certificate of Excellence 2018’ awarded by the TripAdvisor travel site, as a result of the strategy being carried out by the hotel chain, which is committed to quality and commitment to its customers. This award is granted annually to the establishments best valued throughout the year by the users of TripAdvisor and recognises the accommodations that have maintained a high level of quality of service, hospitality and attention to the guests. The Playasol Ibiza Hotels hotels that have achieved this distinction are the Playasol Cala Tarida Hotel, the Playasol Bossa Flow Hotel, the Playasol Jabeque Soul Aparthotel, the Playasol Riviera Apartments, the My Tivoli Playasol Apartments, the Panoramic Apartments and the San Marino Aparthotel.

In addition, last March, the chain received the ‘Commitment to Tourist Quality’ certificate in nine Playasol Ibiza Hotels establishments by SICTED, the Integral System of Spanish Tourist Quality in Destinations, recognising in this way the work and commitment of the chain with the quality of tourism. “This year we have submitted eleven more applications awaiting resolution,” Ana explains. “Our goal is for 60% of our portfolio to have the SICTED quality certificate in 2019.” Playasol Ibiza Hotels focuses a large part of its efforts on developing a strategy that strongly commits to guarantee the quality and comfort of all guests and the distinctions of SICTED and TripAdvisor are proof of the progress made to date.