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Civil Aviation Authority
Reviewing how airlines are handling refunds during the coronavirus pandemic

The UK Civil Aviation Authority has a track record of standing up for consumer rights and will continue to do so. Civil Aviation Authority is reviewing how airlines are handling refunds during the coronavirus pandemic, and will consider if any action should be taken to ensure that consumer rights are protected.

 

Under the law, consumers are entitled to receive a refund for their cancelled flights, despite the challenges the industry is currently facing. Civil Aviation Authority supports airlines offering consumers vouchers and rebooking alternatives where it makes sense for the consumer. But it is important that consumers are given a clear option to request a cash refund without unnecessary barriers. We expect airlines to provide refunds for cancelled flights as soon as practically possible, whilst appreciating there are operational challenges for airlines in the current circumstances.

 

Civil Aviation Authority has published guidance and advice for both industry and consumers and we continue to engage with airlines on this important issue. Civil Aviation Authority does not expect airlines to systematically deny consumers their right to a refund.

 

 


 

More Travel News:

European Commission issues Recommendation on use of Refund Credit Notes for cancelled package holidays
Airlines Decry Lack of Leadership and Clarity from European Commission Recommendations on Use of Travel Vouchers
Furlough extension buys time, but a wider Government strategy is still required
Guidance for travel industry businesses during the coronavirus pandemic

Jul 20, 2021

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