April 14 2021 - The enhancements will allow the operator to communicate 24/7 with trade partners and clients.

Jet2holidays is set to enhance its customer service by requiring an emergency mobile number from all independent travel agents upon booking. This will allow the operator to communicate operational updates to their customers and send vital travel information before and during holidays.

Agents can instead supply an emergency number for their agency, but only with the guarantee that there will be a 24/7 response on that number.

Beyond providing customers with key details about their holiday (welcome details, transfer times and disruption updates), the hotline will also be used to deliver operational updates and reminders. The service aims to improve client/agent relations and ensure that no details are miscommunicated or missed.

Alan Cross, head of trade at Jet2holidays, said: “In this day and age, it is vital that we are able to communicate operational updates directly to customers, both pre travel and while in resort, so that we can keep them happy. We know that keeping our customers updated with important operational information is absolutely critical and is a key driver of our industry leading customer satisfaction levels. If a partner is unable to provide a mobile telephone number for a customer, we ask that they operate a 24/7 response team so that we can channel communications through them. This is for operational updates only, not for marketing purposes, and we would like to thank independent travel agents for their continued support as we make this important change.”

Visit the operator’s dedicate trade portal at trade.jet2holidays.com